Microsoft Dynamics CRM Experience

I have worked with Microsoft Dynamics CRM since version 1.2 was released in the United Kingdom in 2004.

My experience is a combination of delivery of training courses (versions 1.2, 3.0 and 4.0) and installing, customizing and supporting the product for a variety of clients. I also have experience of migrating data from other systems into CRM.

I have worked with many Microsoft Dynamics CRM resellers and partners on sales demonstrations in a pre-sales technical capacity and undertaken business process analysis projects. I have also worked directly with Microsoft Business Solutions on courseware and exam development projects.

I am very familiar with all functions (Sales, Marketing and Service) of the application and am experienced in using the customization tools.

Although I am not a developer, I do have limited experience of using the SDK to programmatically interact with the CRM platform.


I've been a Microsoft Certified Trainer (MCT) since 1999. In order to qualify as an MCT I attended a Train-the-Trainer course.

I've delivered a large number of courses to many hundreds of students. As an experienced trainer I am able to recognise and engage with a variety of learning styles in students.

During 2006 and 2007 I delivered a 2-day Train-the-Trainer course on behalf of Microsoft Business Solutions on several occasions for students preparing to become Microsoft Certified Trainers for Dynamics products. This course was in part based on the CompTia CTT+ certification. Preparing and delivering this course helped improve my own training skills.

I worked as a Hands-on-Lab Proctor for Microsoft’s Tech-Ed and Convergence conferences on several occasions. Proctors provide guidance to conference delegates who are working through computer-based exercises.